Summer Villa Guest House

和朋友臨時決定的一次旅行，選擇不多，不過這家還好，衞生和服務都尚可。電腦忘記在了房間服務員也幫忙找到了。

非常不滿意！非常坑，中國人不騙中國人，勸大家千萬不要上當！1、招待所標準,洗手枱設計太惱火，洗個衣服都沒法2、位置太偏，監獄旁邊，3、招待所服務真的太差太差，定晚餐，10刀一晚的晚餐，需要訂的話，不能選擇性吃一晚兩晚，強制必須住幾晚定幾晚，晚餐當然就是第一晚將就，後來就給各種一言難盡的食物，回招待所的沖沙水，第一天正常，第二到五天，人為調到非常小非常小，根本就沒辦法洗沙，全腳都是沙4，最坑的是走的頭天預訂包船去fulidhoo，説好350刀，晚上加到400刀，我們也同意了，第二天居然讓我們拼一日遊團去fulidhoo，還説不願意就別去，反正我們也找不到其他船，確實我們沒找到，黑心老闆，給其他船都説好了不接我們，最後我們還是沒辦法花400刀拼船！甚至座位都不夠！

We were a group of 6 girls staying in 3 rooms at Summer Villa Guest House in Maafushi Island. While the room rates were quite reasonable, unfortunately, several aspects of our stay were disappointing — especially in terms of hospitality and guest handling. On our first day, we were informed that the buffet breakfast (which was included in our booking) would not be served. Instead, we were offered English breakfast plates per person, which was acceptable at first. However, things got worse on the third day. When we went for breakfast between 8:30 AM and 9:00 AM (breakfast is supposed to be served until 10:00 AM), we found that several items were already finished. We politely requested a refill from a Nepalese staff member, but to our shock, he misbehaved and raised his voice. The food was refilled after 30 minutes, by which time we had no time left to eat and had to leave. The staff said to us, “You’re not even taking the food, why are you asking for refills?” This kind of behavior towards guests is unacceptable, especially when we had very limited time to eat as we were scheduled to catch our speedboat to Malé for our flight. The miscommunication, delay, and rudeness left us extremely frustrated on our final morning. Things escalated further when we checked out. Our luggage was loaded into a separate buggy to be taken to the jetty. However, once we reached the jetty, the hotel staff did not properly hand over the luggage to the speedboat crew. As a result, when we arrived in Malé, we discovered that our luggage was missing. This triggered a stressful 45-minute panic, with multiple calls and back-and-forth communication between the hotel, speedboat operators, and jetty staff in both Maafushi and Malé. We had just 2 to 2.5 hours left before our international flight, and this situation put us under enormous pressure. Thankfully, our luggage was eventually sent on the next speedboat, and we managed to collect it just in time and rushed to the airport immigration. Final Thoughts: The lack of professionalism, poor communication, mismanagement of luggage, and the inappropriate behavior of staff turned what should have been a relaxing vacation into a stressful and unpleasant experience on our last day. The hotel seriously needs to train their staff in guest hospitality and proper coordination for speedboat luggage transfers. We hope they take these points seriously for the comfort and safety of future guests.